Up With The Lark is committed to ensuring that your privacy is protected. We consider the privacy and protection of our client’s data, both corporate and personal, to be of the utmost importance. This privacy policy explains how we use the information that we collect about your, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The Information That We Collect

When you become an Up With The Lark client, we need to know your name, postal address, email address, Skype contact, website (if relevant) and social information. We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.


We may gather this information in person, over the telephone, by email or through our booking system. It is kept on our database and Squarespace.

how we use this information

We will be transparent in our dealings with you and will tell you how we use your information. We gather this information for the purposes of communicating with you, for carrying out our obligations to you (making calls, sending notes, reports and so on) and for invoicing. We may also provide you with information about new services, changes to our services, as well as events which may be of interest to you. If you would rather not receive this information, please email

We will not voluntarily disclose your personal data with anyone outside of our company. However, we may disclose such information if required to do so by a valid Court Order or if requested to do so by regulatory authorities.

our website and cookies

When you visit this website, we may store some information (commonly known as a ‘cookie’ on your computer or device). Cookies are pieces of information that a website transfers to your hard drive to store information about you. They are specific to the server that created them and cannot be accessed by other services, which means that they cannot be used to track your information around the web. A cookie helps you to get the best out of the site and for us to provide you with a more customised service. We use cookies only to track how our site is used and to improve and update our content. You can block or erase cookies from your computer or device if you want to but this may mean that some aspects of the website may not work correctly.

how we protect your information

The internet is not a secure medium. However, we have put in place various security procedures as set out in this policy:

  • access to customer account information is limited to use by Calandre Orton; and

  • we use full log in and password controls on all of our client systems and databases (booking, mailing list and so on).


By submitting your information, you consent to the use of that information as set out in this policy. If we change our policy, we will post the changes on this page and place a notification on the website, so that you can be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.


You have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information that we hold, please email You also have the right to request that this information be destroyed.

updating your details

If any of the information that you have provided to Up With The Lark changes, please do let us know by emailing


We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to